Shipping and Returns
HOW MUCH WILL POSTAGE BE?
All orders over £30 will be shipped free of charge! Great news!
Orders under £30 will be charged £2 or less for shipping
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Upon receiving your order our dedicated team will try to dispatch it ASAP. We aim to dispatch orders within 2 days of getting payment.
Orders over £30= DPD 24 (1-2 working days)
Orders under £30= Royal mail 48 (2-3 working days)
Example 1: £78 order placed Tuesday 9:15am, picked & packaged 11am, sent to DPD depot 5pm, order arrives Tuesday/Wednesday before 4pm.
Example 2: £5 order placed Monday 6:20pm, picked and packaged Tuesday 9am, sent to Royal Mail depot 2pm, order arrives Thursday.
These are examples of delivery; your local timing may differ.
I WANT TO RETURN MY ITEM
RayMed accepts returns within 30 days of receipt, returns can be made for the following reasons.
- Wrong product ordered or wrong item dispatched.
Please ensure individual seals are not opened when returning products. Send us an Email with your order number and we will deal with it as soon as possible. Opened and used medical items will not be accepted for return. There will be an incineration cost of £10/box for returned items.